Privacy policy

Controller

Adwelle GmbH, Straßerhof 20, 51399 Burscheid, Germany. Email: info@adwelle.de.

Enquiries and sales administration

When you submit an enquiry, we process the company and contact details, requested products and quantities, delivery information and message that you provide. Authorised staff may add internal notes, a sales stage, an owner and follow-up dates. We use these data to respond, prepare a quotation, manage pre-contractual steps and protect the reliable operation of the service.

The legal bases are Article 6(1)(b) GDPR for steps requested before a contract and Article 6(1)(f) GDPR for secure, efficient business communication and abuse prevention. Required fields are identified in the form. Without them we cannot process the enquiry.

Hosting, notifications and access

The website and protected administration are hosted for Adwelle by contracted service providers. Access is limited to authorised administrators. Operational notifications may be sent to Adwelle's designated mailbox through a configured email provider; notification messages contain an enquiry reference, company, stage, owner and a protected record link.

The administration uses a strictly necessary session cookie. Public enquiry drafts use session storage in the current browser tab until submission or manual clearing.

Consent-based website analytics

If you select “Allow analytics”, this website loads Google Analytics 4, a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. It measures page views, scrolling, outbound links, technical browser and device information, approximate region and whether an enquiry was successfully saved. We do not send names, email addresses, company names, messages, form contents or RFQ references to Google Analytics. Google states that IP addresses are used during processing but are not logged or stored.

Analytics is inactive until you consent. The legal basis is Article 6(1)(a) GDPR and, where applicable, Section 25(1) TDDDG. Google may process data outside the European Economic Area subject to the safeguards described in Google's terms and privacy information. We disable Google signals and advertising personalisation in the website tag. You can withdraw your choice at any time through “Analytics settings” in the footer. Withdrawal does not affect processing carried out before it.

Retention and your rights

Google Analytics event-level data is configured for the shortest available retention period of two months. Analytics cookies may otherwise last for up to two years, subject to browser limits, and the local consent choice expires after 180 days. Open enquiries are retained while they are being handled. Unconverted or lost enquiries are reviewed for deletion after 24 months from the last activity unless legal obligations or the establishment, exercise or defence of claims require longer storage. Contract and accounting records follow the applicable statutory retention periods. Short-lived technical rate-limit records are removed automatically.

You may request access, correction, deletion, restriction, portability where applicable, or object to processing based on legitimate interests. You may withdraw consent and complain to a competent data-protection authority. Contact info@adwelle.de to exercise these rights.